Contact Us

We're here to help! Whether you have questions about the Universal Work Search AI dashboard or extension, need technical support, or want to provide feedback, we'd love to hear from you. Email: support@uwsa.app Response Time: Within 24 hours on business days Support is handled over email — use the form below or write to us directly and we'll pick it up.

Legal Business Name: Universal Work Search AI Privacy Inquiries: support@uwsa.app Billing Support: Powered by Paddle - contact us for assistance Universal Work Search AI is built and run by a small independent team focused on AI-powered tools for Upwork freelancers. Our mission is to help you save time, increase your success rate, and maximize your earning potential through intelligent automation and insights.

We can help you with: • Dashboard and extension installation and setup • Feature usage and troubleshooting • Browser compatibility issues • Performance and bug reports • Account configuration and optimization Before contacting us for technical issues, please have ready: • Your account email address • Browser version and operating system • Screenshots or error messages (if applicable) • Steps you've already tried to resolve the issue

Billing and subscription support: • Subscription management and upgrades • Payment and billing inquiries • Refund requests (30-day money-back guarantee) • Account settings assistance • Credit usage and top-ups Our payments are processed securely through Paddle. For most billing questions, we can resolve them quickly through our direct support. For complex payment processor issues, we may need to coordinate with Paddle on your behalf.

We welcome your feedback and inquiries about: • Feature requests and suggestions • Partnership opportunities • Media and press inquiries • General feedback and testimonials • Integration possibilities Your input helps us continuously improve our service. We carefully consider all feature requests and regularly update our product based on user feedback and industry trends.

Privacy and legal support: • Privacy policy questions and clarifications • Terms of service inquiries • Data handling and security questions • GDPR requests and compliance • Legal compliance matters We take your privacy seriously and are committed to transparent data practices, and we work to comply with international privacy laws including GDPR and CCPA.

Our commitment to timely support: Email Support: We aim to respond within 24 hours on business days Urgent Issues: Flag anything critical in the subject line and we'll prioritise it Billing Inquiries: Processed within 1-3 business days Complex Cases: Up to 5 business days for thorough resolution We prioritize urgent technical issues and billing problems to minimize any disruption to your Upwork activities.

We're committed to providing excellent customer support and ensuring your success with Universal Work Search AI. Our team works hard to: • Respond promptly to all inquiries • Provide clear, actionable solutions • Continuously improve our service based on your feedback • Maintain transparency in all our communications • Protect your privacy and data security Your success on Upwork is our success. We're not just a tool provider — we're your partner in freelancing excellence.